Our quality program – focus on the highest standards
QA and client advocates
Team members monitor global and local events and execute contingency plans so your shipments arrive on time and intact.
Quality metrics and reports
Key performance indicators (KPIs) measure Sterling’s operations, service partner performance and supply chain efficiency.
Vendor management
Sterling’s quality program promotes vendor partner compliance, quality and consistent service standards.
Contingency planning for weather and events
Our QA team monitors airline alerts and global events (weather conditions and security threats) that may impact deadlines. They assess the best routing and execute contingency plans so shipments arrive on time and intact.
GDP guidelines drive product integrity
Sterling’s processes follow GDP guidelines. Products are consistently stored, transported and handled under suitable conditions as required by the marketing authorization or product specifications.
Technology for complete supply chain control
Our industry-leading platform ensures each shipment arrives on time through a system of checks and balances. Based on pre-set business rules, customizable alarms and alerts provide event information that may impact your timetable.